Welcome to Full Family, LLC ("Company," "we," "our," or "us"). By accessing our website, requesting a quote, scheduling services, or opting in to receive SMS communications, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use our website or services.
These Terms include our SMS Messaging Terms and are intended to comply with current A2P 10DLC messaging requirements.
1. Services
Full Family, LLC provides residential and commercial cleaning services. All services are subject to availability, scheduling, and confirmation.
We reserve the right to refuse service or cancel appointments when necessary.
2. Quotes & Pricing
Quotes provided through our website, phone, email, or text message are estimates based on the information provided.
Final pricing may vary depending on:
Property size
Cleaning condition
Additional requested services
Accessibility
Actual time required
Any pricing adjustments will be discussed before additional work is performed.
3. Appointment Scheduling
Appointments may be scheduled online, by phone, email, or SMS.
Customers are responsible for providing accurate contact information.
If you need to cancel or reschedule an appointment, please notify us as early as possible.
4. SMS Messaging Terms
By providing your mobile phone number and expressly opting in, you consent to receive SMS text messages from Full Family, LLC.
Messages may include:
Appointment confirmations
Appointment reminders
Schedule updates
Service notifications
Customer support messages
Promotional offers (only if you separately opt in to receive marketing messages)
Message frequency varies depending on your interaction with our business.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing any products or services.
5. SMS Opt-Out
You may opt out of receiving SMS messages at any time by replying:
STOP
After opting out, you may receive one final message confirming your unsubscribe request.
6. SMS Help
For assistance, reply:
HELP
or contact us directly through our website, email, or telephone.
7. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Delivery of SMS messages depends on your wireless provider and network availability.
8. User Responsibilities
You agree that:
The mobile number you provide belongs to you or you have authorization to use it.
Information you submit is accurate and current.
You will not misuse our website or services.
You will not interfere with the operation or security of our website.
9. Intellectual Property
All website content, including text, graphics, logos, images, designs, and other materials, is the property of Full Family, LLC unless otherwise stated.
No content may be copied, reproduced, or distributed without prior written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Full Family, LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from:
Use of our website
Scheduling delays
Service interruptions
SMS delivery failures
Third-party service outages
Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.
11. Privacy
Your use of our website and services is also governed by our Privacy Policy.
Our website may use trusted third-party providers for services including:
Online scheduling
Payment processing
Customer relationship management (CRM)
Email delivery
SMS messaging
Website analytics
These providers operate under their own terms and privacy policies.
13. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Any changes become effective immediately upon posting on this website. Continued use of our services constitutes acceptance of the revised Terms.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted under the laws of the state in which Full Family, LLC operates, without regard to conflict of law principles.
15.Age Restriction By using this service, you represent and warrant that you are at least 18 years of age. If you are under 18 years old, you may not use or access our services or opt into our messaging program.
16. Contact Information
If you have questions regarding these Terms & Conditions, please contact us: Full Family, LLC
