At Full Family, LLC ("Company," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information when you visit our website, request a quote, schedule services, or communicate with us by phone, email, or SMS. This policy also describes our SMS communication practices in accordance with A2P 10DLC messaging requirements.
Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
Name
Email address
Mobile or telephone number
Property address
Billing address (if applicable)
Service request details
Appointment preferences
Any information you voluntarily submit through forms, email, phone calls, or text messages
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Date and time of your visit
Website usage statistics
How We Use Your Information
We use your information to:
Respond to quote requests
Schedule cleaning services
Confirm appointments
Send appointment reminders
Provide customer support
Improve our services
Process payments
Send requested updates
Respond to inquiries
Maintain security and prevent fraud
Comply with legal obligations
With your consent, we may also send promotional offers, seasonal specials, company updates, or other marketing communications.
SMS Communications
If you choose to receive text messages from Full Family, LLC, you agree to receive SMS messages regarding:
Appointment confirmations
Appointment reminders
Service updates
Customer support
Billing notifications
Promotional offers (only if you specifically opt in)
Message frequency varies depending on your interactions with us.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing any products or services.
SMS Opt-In
You may opt in to receive SMS messages by:
Checking the SMS consent box on our website
Completing an online estimate request
Requesting SMS communication during scheduling
Providing written consent through another approved method
SMS Opt-Out
You may opt out of SMS communications at any time by replying:
STOP
You may receive one final confirmation message confirming your opt-out request.
For assistance, reply:
HELP
or contact us directly through our website or customer service.
SMS Data Sharing (A2P Compliance)
We do not sell, rent, share, or disclose your mobile phone number or SMS consent information to third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent will never be shared with any third parties for marketing purposes.
Information may only be shared with trusted service providers who assist us in delivering our services (such as secure SMS delivery platforms or payment processors), and only as necessary to provide those services. Those providers are required to protect your information and may not use it for their own marketing purposes.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website performance
Remember user preferences
Analyze website traffic
Enhance user experience
You may disable cookies through your browser settings; however, certain website features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to:
Provide requested services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements
When no longer required, information is securely deleted or anonymized where appropriate.
Third-Party Services
We may use trusted third-party providers for services such as:
Payment processing
Appointment scheduling
Customer relationship management (CRM)
Website analytics
SMS delivery
Email communications
These providers receive only the information necessary to perform services on our behalf and are required to maintain appropriate safeguards.
Your Privacy Rights
You may request to:
Access your personal information
Correct inaccurate information
Update your information
Delete your personal information (where legally permitted)
Withdraw marketing consent
Unsubscribe from email communications
Opt out of SMS communications by replying STOP
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes become effective immediately upon posting to this page. The Effective Date at the top of this policy will reflect the most recent revision.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
Full Family, LLC.
Full Family, LLC is a registered trade name operated by Full Family, LLC.
